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TERMS AND CONDITIONS OF SALE

IMVISION 

Address: State Highway 431 exterior 24 interior 39C, Europark II, El Marqués, Querétaro, C.P. 76246, Mexico.

Email:ventas@imvision.com.mx 

Website:https://www.imvision.com.mx

Last updated: January 2026

By accessing the Site, requesting a quote, placing a purchase order, or contracting services with IMVISION (via B2B e-commerce or direct channels), the Client (company, legal entity, or individual with business activity) accepts these Terms and Conditions. IMVISION operates exclusively in B2B mode; we do not sell to end consumers, and provisions of the Federal Consumer Protection Law regarding withdrawal, voluntary changes, or unjustified returns do not apply.

1. Purpose and ScopeIMVISION markets engineering products (hardware, machinery, specialized components, industrial equipment) and provides engineering services (design, consulting, project integration, turnkey implementation, etc.). All agreements are governed by the Federal Civil Code, Commercial Code, and specific contracts.

2. Contracting Process

  • Quotes issued by IMVISION have a specified validity (generally 15-30 days).
  • The contract is perfected with the express acceptance of the Client (signed purchase order, confirmation by email, or initial payment).

2.4. Prevalence of these Terms and ConditionsThese Terms and Conditions of Sale constitute the general conditions applicable to all transactions between IMVISION and the Customer. In the event of any discrepancy, contradiction, or difference between these Terms and Conditions and any provision contained in a purchase order, order confirmation, framework contract, general purchasing terms of the Customer, or any other document issued by the Customer, these Terms and Conditions of Sale of IMVISION shall prevail at all times.

Any additional, different, or contradictory term or condition proposed by the Customer (including, without limitation, penalty clauses, extended warranties, more favorable payment terms, voluntary returns, different liability limitations, or different jurisdictions) shall not form part of the contract nor bind IMVISION, unless expressly accepted in writing by the legal representative of IMVISION.

IMVISION's acceptance of a purchase order from the Customer or the commencement of its execution shall not imply, under any circumstances, acceptance of the Customer's terms and conditions or a waiver of these Terms and Conditions.

3. Prices, payment, and billingPrices are excluding VAT unless expressly stated otherwise. Payment methods: bank transfer, card (secure processors), or other agreed methods.IMVISION does not accept cash payments or payments in precious metals under any circumstances.. CFDI invoice to the provided business RFC (or international tax equivalent if export applies).

Late Payment: If payment is delayed more than 30 days from the agreed date, IMVISION will suspend the provision of services, pending deliveries, technical support, or any activity until the total debt or overdue amount is settled. Late payment interest will be applied at the maximum legal rate allowed.

4. Shipments and DeliveriesIMVISION's responsibility regarding shipments ends at the moment the products, machinery, or materials are delivered to the carrier, whether this is contracted by IMVISION or directly by the Client.

From that delivery:

  • The risk of loss, damage, theft, deterioration, or any other incident during transport is immediately transferred to the Client.
  • The Client must pay the total agreed price in case of theft, loss, or damage to the goods in transit.
  • IMVISION will not be responsible for any of such events, nor for delays, breakdowns, or any consequences arising from transport.

IMVISION recommends that the Client purchase cargo insurance on their own to cover these risks.

Delivery is considered completed upon signing the receipt acknowledgment (transport guide or delivery note) by the carrier. The Client must inspect the goods upon receipt and report in writing (toventas@imvision.com.mx) any visible damage or discrepancy within a maximum of 48 business hours; otherwise, it will be understood as accepted in good condition.

If border crossing applies, the Client assumes customs procedures, tariffs, taxes, and regulatory compliance (NOMs, certifications) as agreed in the quotation. IMVISION can assist as an authorized agent if agreed separately.

4.1. Additional charges for weight or special dimensionsFor shipments of packages or loads weighing 25 kg or more, or with dimensions greater than 450 mm on any side (height, width, or length), IMVISION will apply an additional charge for handling, special packaging, and/or differentiated freight. This charge will be calculated according to the actual rates of the carrier and the specific characteristics of the shipment (volumetric weight, route, handling requirements, etc.).

Such charge may be communicated and added to the confirmed quote or to the already accepted purchase order if, during the preparation, packaging, or actual measurement of the goods, it is found that they meet the above criteria. The Customer agrees to pay this additional charge before delivery or shipment, and failure to pay may suspend delivery without liability for IMVISION.

4.2. Delivery TimesAny delivery time indicated in quotes, confirmations, purchase orders, or communications from IMVISION ismerely informative and estimated, based on normal supply, production, transportation, and logistics conditions at the time of issuance.These times are not binding and do not constitute a guarantee or essential term for IMVISION..

IMVISION shall not be liable for delays in delivery arising from any cause, including (without limitation) delays by suppliers, carriers, customs authorities, force majeure, unforeseen events, variations in the availability of materials or components, or any circumstances beyond its reasonable control. The Customer agrees that no delay shall result in penalties, cancellation of the contract, claims for indirect damages, lost profits, or any other compensation, unless expressly agreed in writing to the contrary.

4.3. International Sales and ExportsWhen the sale involves international export (outside of Mexico), the following additional provisions will apply:

  • The terms of delivery (Incoterms® 2020 or current version) will be those expressly indicated in the quotation or order confirmation (e.g., EXW, FCA, CPT, DAP, etc.). In the absence of an express specification, EXW (Ex Works) will apply at IMVISION's facilities in Querétaro, Mexico.
  • The Customer (as the importer) assumes full responsibility for the customs procedures for importation in the destination country, including (without limitation) tariffs, taxes, duties, permits, certifications, compliance with local regulations, and any associated costs. IMVISION assumes no responsibility for customs rejections, delays, or penalties arising from the Customer's non-compliance.
  • Payments will be made in the currency indicated in the quotation (generally USD or MXN). Any variation due to exchange rates, international bank fees, or restrictions from the Customer's country will be the sole responsibility of the Customer.
  • IMVISION will issue CFDI with a Foreign Trade supplement when applicable for definitive exports. The Customer will provide the necessary information for compliance with Mexican tax regulations.
  • These Terms and Conditions govern the transaction; any modification due to international regulations or the destination country will require express written agreement.

5. WarrantyProducts: Limited warranty strictly according to the terms and conditions of the original manufacturer. IMVISION acts as a distributor; claims are processed directly with the manufacturer. Services: Warranty for hidden defects in accordance with the Federal Civil Code (generally 6-12 months). Does not cover misuse, unauthorized modifications, or normal wear and tear.

6. Cancellations, changes, and returnsNo changes or returns are accepted on products. For services, a log of change requests will be kept, and IMVISION will evaluate whether an additional charge will apply.

  • Products: Non-cancelable.
  • Services: Cancellation: The Client will pay in full for the work performed up to the date (man-hours, materials, expenses, subcontracting, administrative time). No partial or total refund will apply.

7. Retention of title (reserved property)The products, machinery, and equipment delivered will remain the exclusive property of IMVISION until the total settlement of the price, project, or corresponding service (retention of title art. 2312 Federal Civil Code). The Client will have mere possession; they may not sell, encumber, or dispose of without written authorization. In case of default, IMVISION may recover the goods without prejudice to legal actions.

Additionally, while the retention of title exists and in case of total or partial default or non-payment, IMVISION may, without prejudice to other actions, remotely block or deactivate the operation of the system, equipment, or associated software (through control mechanisms, electronic key, or firmware update), until the complete settlement of the debt, without generating liability for indirect damages or business interruption for IMVISION.

8. Limitation of liabilityIMVISION is not liable for indirect damages, consequential damages, lost profits, or business interruption.

9. Legislation and jurisdictionGoverned by Mexican laws. For any disputes, the parties submit to the competent courts of Querétaro, Querétaro, waiving any other jurisdiction.

10. Modifications and ContactIMVISION may modify these Terms; the version in effect on the Site applies at the time of contracting.

Contact:ventas@imvision.com.mx| Address for notifications: as indicated above. By confirming a quote, purchase order, or payment, the Client declares that they have read, understood, and fully accepted these Terms and Conditions.

11. Confidentiality 

11.1. During the validity of any quote, purchase order, contract, or commercial relationship arising from these Terms and Conditions, the Parties may exchange Confidential Information, understood as all technical, commercial, financial, or industrial information (including, without limitation, designs, plans, specifications, artificial vision algorithms, software, know-how, source or binary codes, component lists, project strategies, customer or supplier data) that is marked as confidential or that, by its nature or circumstances of delivery, should be considered as such (the “Confidential Information”).

11.2. The Receiving Party agrees to:

  • Maintain strict confidentiality regarding the Confidential Information received from the Disclosing Party.
  • Use it exclusively for the purpose of evaluating, negotiating, or executing the corresponding contract or project.
  • Not disclose, reproduce, transmit, or reveal the Confidential Information to third parties without prior written consent from the Disclosing Party.
  • Limit access only to employees, executives, or advisors who need to know it and who are subject to equivalent confidentiality obligations.
  • Adopt reasonable security measures to protect it.

11.3. Information that will not be considered Confidential Information includes:

  • Be or become public domain without violating this clause.
  • Already in the legitimate possession of the Receiving Party before its disclosure.
  • Be legitimately received from a third party without confidentiality obligation.
  • Be independently developed by the Receiving Party without reference to the Confidential Information.
  • Must be disclosed by legal or judicial mandate (in which case the Disclosing Party will be notified immediately).

11.4.The confidentiality obligation will remain in effect during the duration of the business relationship and for5 (five) yearsafter its termination, or indefinitely for trade secrets or information that constitutes essential competitive advantage.

11.5.In case of breach, the Disclosing Party may demand the immediate return or destruction of the Confidential Information, injunctive relief, and compensation for damages caused.

11.6.At the end of the relationship or upon written request, the Receiving Party will return or destroy (and certify the destruction of) all Confidential Information and its copies.